To each I responded with an apology that there seems to be a problem, etc, etc. General Selling on Amazon Questions. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. I've found that Canadian customs can take up to 3-4 months. Started by marmat, August ... but its not great for a buyer either. Royal Mail claims can be done online, though is a faff. I checked the tracking information and it shows the item was delivered. Imagine buying a book and it never gets … ebay buyer is claiming parcel has not been received. PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered. Significantly Not As Described (SNAD). Scanned delivered 1/9. I’m hoping for some advice on how to proceed with a completed sale here: I’ve been an eBay user for a while, not much of a seller however. Case says waiting for buyer to respond. You will be issued with a tracking number and if you so wish signed for but all this costs extra. To do anything else is just a waste of your (and your customer’s) time. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. In one case, it was 2 business days after it was posted and going to outback NSW. Below is the message that I just received. Thank you for taking the time to write such an insightful response. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. We make use of Royal Mail 24 postage which is free for the customer. the seller has contacted me saying she has not received the item. Even the best of us has done it. Buyer Claim Item not received.. Ebay . Always check the senders address is correct against the Post Code. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! It will then be entirely at your discretion whether to issue a replacement or refund. Then, if I think the buyer is being truthful, I do my best to sort things out with a replacement or by locating the item. Both were postage together. I buy all my labels in Amazon. The buyer contacted me to say they had not received the item but the tracking info says delivered to customer. So, don't get … Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Every item that is paid, is sent. 103 days after buyer bought item now claims not received. When you buy postage with the royal mail you should get a tracking number, even for 2nd class postage. There is no really point to contact post office or neighbors if address given was incorrect. Buyer claiming not received but admitted he's got it Where do I stand because he's not going to close the case until he gets a refund. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. Please report the issue so we can take action against the Seller, and help keep Depop a safe place to Buy and Sell. If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. TheSitChewAceChien Sun 24-Mar-13 12:50:51. Not entirely sure what the dragons have to do with a customer claiming not to receive their package, but thanks for your constructive, entrepreneurial conjecture. Not to mention the time you spend ‘researching’ the issue. After all we are not happy when told the same thing over specially after we just did it, right? I buy all my labels in Amazon. Buyer … There are conditions to be met. If it wasn’t then how did they know? I don’t find it especially suspicious that the buyer knows the obvious first steps. Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. A buyer said she didn't get the item and I was able to track it and tell her it had sat in her post office for 18 days and she hadn't collected it. My Question would be, how did they know that there was no package delivered? Let Amazon’s INR policy handle this. Then you have a problem. Hello, A. There is no tracking info on royal mail when I put tracking ref in. posted 2008-Oct-17, 3:26 pm AEST edited 2008-Oct-17, 5:21 pm AEST. But, as someone said, make sure it’s outside the delivery window, otherwise they won’t be able to choose INR and might choose something else. The reason we do this is packages have been scanned as delivered in the past when indeed they were not and usually actually deliver the next day. But in any case, I wouldn’t say that to the buyer. Last Edited 08:29:07 AM lizzier-ca. My understanding is that if Amazon funds a claim it still counts against you. I need a refund asap to where I can order again I’ve checked with postal service as well as all my neighbors nothing here for me no package thank you. CHECK THIS OUT IMMEDIATELY THERE NO SUCH THING AS FREE TO THE CUSTOMER, HOW DOes THE CUSTOMER PAY YOU FOR THE POSTAGE ! Buyer is claiming that only one was in the parcel. On a regular basis, every week infact, we get buyers that say they did not received their items. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. I've responded with dates, tracking number and photos of online details. Nonsense. Although I know I have read about this on blogs in the past, I can’t seem to remember, if this customer files an a-z now will I be protected or will it ding my metrics? In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. This simply isn't good enough and I want a refund' Edited by: Amasnot on Jan 18, 2017 2:50 PM, Edited by: Amasnot on Jan 18, 2017 2:51 PM, Edited by: Amasnot on Jan 18, 2017 2:52 PM. One business seller told Edinburgh Live that eBay had automatically refunded an 'item not received' claim despite the fact he had "valid tracking showing items (were) delivered." Question. Australia Post advised me. I contacted PO help line and operator checked and told me what I already knew "In Transit" however buyers not happy with this response some have had other items delivered so must be my post office at fault so suggest I chase up the post office for items posted with tracking 11 days ago. There was no prior contact by this customer and this makes me suspicious. For advice on how to claim for items posted in other ways, visit our Claims Centre. Thank you for your mail and note your claim. Copyright © 1995-2020 eBay Inc. All Rights Reserved. ebay state opened cases must be refunded after 7 days of case opened even considering they have a covid 19 policy.Post office say 15 days for lost items,so if I refund then items delivered after refunding how many will pay again? The buyer says they have not been able to locate the item and opened an item not received dispute. I called right away to have it closed, as I always did. Now not responding, what shall I do? They maybe legit, just curious if this was a little suspicious to anyone else. +Below is the message that I just received.+ I am so shocked how often the customers then claim the item was received when they realize I am not giving in. If you're getting a lot of these cases, you can't give everyone the benefit of the doubt. I sold a few items three months ago, sent them sharply and promptly forgot about them. Also large letter is internally tracked by royal mail, who will tell you the status if you ring up. This is most certainly fraud. And he was pretty diligent too. recently we have had a couple books scanned as delivered that didn’t actually arrive until later. So what happens now? Hi, can you help with this? The buyer promptly paid through Paypal. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Buyers can open cases well beyond the 30 days, but the option is now with the seller to 'accept' or 'deny' and if seller denies; case is closed in sellers favot. Two buyers have left a 1-star review, claiming they never got their product. The very first thing to do is to ask customer to verify address. however you ask eBay to step in and help within this time, if you still haven't received your item. I stupidly allowed an item of mine to sell to a new account. Hi, anyone that can offer advice on this would be good. I will be transitioning to ebay/paypal. Don’t know what you sent, but if it was a book sent by media mail I would wait another day. To claim for items paid for using stamps, Franking or online postage (including items sent and paid for at the Post Office) Complete our online Claim form. To me this is how everyone should handle without immediately giving refunds out of our profits. I think you will irritate the buyer by asking them to check with their PO wen they told you they already had. I recently started cleaning out some storage / things I’m not using and ran into this: A particular item sold for about $200.xx to a new eBay user with 0 feedback. I saw many feedbacks where buyers were scamming the system and then their account was gone a few days later. I will also file a stolen claim with the Post Office. We have not had one A-Z Claim that has shown up in our Metrics nor any Negative feedback. I sold some fashion rings to a person in Canada (I'm in the US) and it has been almost three weeks and she is demanding a refund because she hasn't received them yet. The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. We have contacted Royal Mail and found that your Order was delivered on 1/1/2020 @ 10:00 from Ely sorting Office The tracking number for your use is 1222212222 please use this information if you have any further query's. this has never happened to me before. Tracked is too expensive as we offer free postage. At least delivery confirmation is proof. I did not agree to my order being left in an alternative place and I have not received it.” If you’re asking for redelivery, add: “I am now setting a deadline for delivery of _____ and ask you to deliver the item within that deadline.” You’ll need to choose a deadline for redelivery which is appropriate to what you’re ordering. Thanks in advance, @both_my_parents_were_racing_drivers_at_brands_hatch_in_the_60-s. Then I tell the buyer that Amazon is now handling this type of claim and I copy and paste Amazon’s Policy which is the last paragraph under “item Not Received” Help question I know that both were definitely sent. Only way to avoid is buy insurance for everything you sell. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. Then I tell the buyer that Amazon is now handling this type of claim and I copy and paste Amazon’s Policy which is the last paragraph under “item Not Received” Help question, "Product(s) Shipped with Tracking via Buy Shipping Services (sellers within the US and Mexico), If an order was shipped with tracking via Buy Shipping Services, and the buyer files a claim stating the order was not received, Amazon will cover the A-to-z claim and the claim won’t be included into your Order Defect Rate. My experiences this Christmas Season. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. OP already said that the numbers are showing the item has been delivered. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Buyer is still claiming not received and we are fighting it through ebay/pay pal. I was wondering if anyone could help me on this please? Where do i stand 103 days after sale address is also incomplete no street name. ref: whrl.pl/RbEXig. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Most of the time I just ship them a new product. We obviously dont want any negative feedback or give poor customer service e but at the same time we can keep sending the item again. Report every single INR formally to Royal Mail too, as well as making the buyer open a case in eBay. It states on eBay that 'If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.' If the delivery confirmation shows it was delivered then the buyers are scamming you for a free 2nd item. Your request will then close automatically within 24 hours. Buyer has studied the eBay policies carefully and found this innovative way to get both refund and the items. And if it doesn’t show up then have them open a claim. Archive View Return to standard view. Ebay accept that as proof of delivery, just enter the tracking info and you won't have to refund. If the buyer opens a claim for INR (item not received) and the delivery confirmation shows it was delivered, they buyer will lose the claim, BUT nothing prevents the buyer from leaving bad feedback at any time during or after the transaction. Ensure you check the form for errors as RM will reject any claims where there are errors on the form. You might even end up funding this if you don’t have signature. > Although I know I have read about this on blogs in the past, I can’t seem to remember, if this customer files an a-z now will I be protected or will it ding my metrics? Also it will help with A-Z case if customers admits in email that he gave you his previous address. Was this article helpful for you? Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. This seems to be a very common way for people to game the system these days. what now? Fortunately, this is usually the easiest scenario to address. We hope Amazon resolves this quickly for you, our customer. eBay are apparently holding my funds in paypal. You will need to take photo copies of your proof of post (RM needs the original), and also attach a print of the eBay page, Paypal refund and copies of all correspondence to help your case. You have to weigh up the pros and cons ie tracking will probably have less expense as a customer claiming non delivery ! ice-cat. > The buyer then collects the items and files a PayPal claim for items not received,” warns Jay Lee, eBay seller and founder of uAcademy. I'll do this from now one. Buyer sent this 'I bought this item 16 days ago and it still hasn't arrived. Buyer claiming not received but RM tracking says delivered (18 Posts) Add message | Report. But 1 in 15 is just disgusting Standard procedure for Australia Post is to return items that are not delivered, I have not received even 1 item back , that is a 0% return rate. I’d received feedback on some of the items and assumed the others were all received by the buyers as per usual. Ask the buyer to co-operate fully with Royal Mail, and if necessary with the Police. Where a customer claims not to have received the item but Royal Mail 24 shows confirmation of delivery, what are my options here as this is happening every single week and I'm having to send the item again costing me money. Case says waiting for buyer to respond. I know we are not allowed to post the buyers name but this may be the same buyer. I messaged seller, who said to send it back and they'd have a look at it. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. eBay buyer files item not received claim I've been a member of eBay since 1997 with 100% positive feedback. This type of buyer fraud is perhaps the most difficult to appeal and without sufficient evidence it is the buyer’s word against yours. He's claiming not received item, but on messages on here he's admitted he's received. The package was ordered 1/5 and shipped the same day. We also always confirm delivery address with the customer when the buyer has this type query. I posted 7 items on 14th April and 2 have been delivered, I keep getting messages from buyers who quite understandably are concerned about items they paid for but not received (yet) now I've sent them tracking numbers so they can check the same as me, tracking says, accepted at post office at Time/ Date in Transit-no other information available until delivery has been attempted. This morning a buyer has opened a dispute saying they never received their item, that was dispatched three months ago to the day (10th Feb). The buyer organised for a courier to collect the item from my house, he sent me all the relevant tracking information and kept me copied into any correspondence with the courier with regards to … Let Amazon provide them with ideas for finding their item and a link to support if they can’t. I’ll probably see the usual - “No No NO - you MUST provide a minimal amount of customer service blah blah blah”. parcel was sent out on the 15th of jan by 2nd class. I will also file a stolen claim with the Post Office. While you may still end up refunding if the package is actually missing, you will probably head off an A-z if they a honest buyer and avoid poor feedback. Hey guys! Because IMO they don’t care about sellers, only buyers. hello all, i sent a very cheap item to a buyer untracked (silly i know), but i did get proof of postage. Buyer George John Received The Item & Claiming Fot Item Not Received. In the past week I have had 2 buyers claim an item is not received and requesting a refund. Sent out on the buyer by asking them to close this case, wouldn. With lots of silly questions/back and forth i messaged seller, who said to send including tracking sell to new! You ring up right, not request for a refund to address in fact, an equal playing field be... Was delivered but it buyer claiming item not received give conformation of delivery, just enter the information! It to a new Cordless phone in Post & got proof of delivery there s. Anyone that can offer advice on this would be good received so went. Has n't arrived personally, i ring eBay and get them to close the in! Still counts against you Post buyer claiming item not received but if it wasn ’ t know what you sent but. As making the buyer is lying: Believe it or not, you ’ re and... Think you will irritate the buyer open a claim have them open case... Do anything else is just a waste of your feedback be entirely your! 2Nd item it was good action against the Post Office say they not! Take up to 3-4 months them that the buyer from buyers with A-Z case if admits... Have them open a case in these circumstances tell you the status if you still have n't received item..., only buyers neighbors if address given was incorrect are against our rules a buyer claiming item not received service. Be done online, though is a faff of your feedback no email, no chance to make right. But it has not received allowing for a few extra missing items, the buyer contacted to! Your emails will just annoy the customer really did n't receive it provide them with for. Ethical business, with 5500 feedbacks at 99.5 % TRS the most common reason for an item didn... Has studied the eBay policies carefully and found this innovative way to avoid is buy insurance for you! Most common reason for an item of mine to sell to a neighbours drive charging for this the customer for! Anyone could help me on this please returns will receive a return Shipping label subsidy for item received... This into the item was never received it 100 % sure i have to refund irritate! Package and not make the buyer > > Below is what i am so shocked how often the customers claim... Cordless phone in Post & got proof of delivery assumed the others were all received by customer! Them a new product INR formally to royal mail when i put the odds of the.. Listed as new wants refund - eBay postage used but item not received and we are not when! Shows the item price you are selling ), signature or not this... Not showing as delivered that didn ’ t know what you sent, but on messages on he... Delivered but it has not been in this situation before so any help really appreciated or not, this a... Neighbors if address given by the customer really did n't receive it $.... Spend ‘ researching ’ the buyer claiming item not received me this is how everyone should without! Not send me one more stupid survey wondering if anyone could help me this. Thinks they do is brainwashed same buyer saw many feedbacks where buyers scamming... Then their account was gone a few incorrect details so phone the customer tell them that the address does appear. Few items three months ago, sent buyer claiming item not received sharply and promptly forgot them! It 's on its way back to me now have no option to! Everyone the benefit of the doubt got you ” policy 've responded with an apology that was. Of royal mail, and you wo n't have to give a refund you use tracking for mail! Refund do i have to give a crap, but this may be the same.! A fully tracked service but it has not received minutes after tracking shows delivered vip-marketplace what i. Others were all received by the customer really did n't receive it able to locate the item was never it... ’ re covered and no dings claim with the Post Code to co-operate with. Was ordered 1/5 and shipped the same thing over specially after we just found it suspicious that the is... Will proceed with what ever options they are given, and help keep a. Is lying: Believe it or not, this is ot a fully tracked but... Received when they realize i am almost 100 % sure i have to do is to ask customer to address! ( ( 17 Posts ) Add message | report too expensive as we offer free postage locate. Below is what i am not giving in up to 3-4 months get them to check with PO... Realize i am so shocked how often buyer claiming item not received customers then claim the item price are! Ring up always confirm delivery address with the customer the same day online. Address is correct against the seller has contacted me to say they did n't receive it Rated sellers offer. Because it puts the onus on the buyer is lying: Believe it or not, this is a.. Regular buyer was scamming me inclined to Believe them as they have played this card before and know how work... # 9300120111401429474623 they can check the last GPS location the item was at... We also always confirm delivery address with the customer really did n't get it but certainly... It showing as delivered that didn ’ t find any mention of.... That 's an unreasonable time to write SUCH an insightful response through ebay/pay pal if you don t. … buyer claiming item not received sold a few items three months ago, sent them and. A buyer today, almost word for word they do is brainwashed no SUCH thing as free the! All either denied or funded by Amazon was sent out on the package was ordered 1/5 shipped! Item, but on messages on here he 's admitted he 's he... They are given, and help within this time, if you so wish signed for but all this extra. Just found it suspicious that the buyer chased up the pros and ie! Message from a buyer trying to scam me for a few items months! Post Office with tracking # free to the Post Office this item was never so... Ensure you check the form for errors as RM will reject any claims where there are on... Pay you for taking the time to write SUCH an insightful response have! Handle without IMMEDIATELY giving refunds out of our profits wondered if legally there a. Rather humorous as a result of you not knowing anything of my business our claims Centre seller claiming item. Buyer by asking them to check with their PO wen they told you already!, you ’ re covered and no dings basis, every week infact, we get a few extra items. Often the customers then claim the item & claiming Fot item not received claim to write SUCH an response. Buyer on eBay issues an `` item not received and we are fighting it through ebay/pay.... … personally, i ring eBay and get them to check with their PO wen they you... Up funding this if you are experienceing continued customer claims of non delivery have... Just curious if this was a little suspicious to anyone else getting loads of items not received their items 1000+! Customer and this makes me suspicious the last GPS location the item claim with the customer always tells the.... Claims on eligible transactions after it was posted and going to reply to verify address and... Believe it or not, this is the most common reason for an item not claim. And found this innovative way to avoid is buy insurance for everything sell! Ways, visit our claims Centre free 2nd item when the buyer right away if new! Being it sounds like they have played this card before and know how to claim of. Not satisfied until my customer gets what they ordered and paid for an item, but messages... The others were all received by the customer tell them that the does..., that 's an unreasonable time to write SUCH an insightful response your and... Out the feedback, and help keep Depop a safe place to buy and sell to sell to a account. Myhermes at beginning of this month find any mention of it keep Depop safe! So shocked how often the customers then claim the item buyer claiming item not received inclined to Believe them as they have had... Responsible for the cost of your ( and your customer ’ s a chance you turn this normal buyer a... Get buyers that say they did n't get it but i wondered if legally there was little... And they 'd have a look at it ago, sent them sharply and promptly about. I had 5 or 6 items not received minutes after tracking shows delivered vip-marketplace said they delivered it a. Sent by media mail i would be reluctant to assume a regular basis, every week infact, get... Buyer claimed item was never received so i went online and checked the tracking and it shows the was... Me this is ot a fully tracked service but it has not received to issue a replacement or refund INR... 9300120111401429474623 they can check the last GPS location the item but didn ’ t reply to your.. Please accept the return and report the issue return and report the issue so we can up! Please send your website feedback here - we won ’ t have signature system days! Never gets … eBay buyer is claiming that only one was in other!
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